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ICICI Payseal Payment Gateway FAQ( Frequently Asked Questions)

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ICICI Payseal Frequently Asked Questions

ICICI Payseal customer care

Payseal 

  • Payseal, the ICICI Bank payment gateway enables organisations to accept secure online Credit Cards payments over the Internet.
  • It makes electronic commerce more convenient & offers ease and security of accepting payments on the Internet.
  • It provides that trust and security which your customers require.
Payseal is an online real-time payment gateway
  • Offers 128-bit SSL encryption, an established security technology protocol.
  • Can process Visa and MasterCard Credit Cards issued around the globe.
  • Provides a robust, flexible and scalable solution used by some of the leading Internet merchants in India.
  • Ensures real time authorisations for your Credit Card transactions and reduces your back end transaction processing requirements.  
 

 

How it works
In a typical retail purchase on the Internet :

  • The customer fills his shopping cart on a merchant website and proceeds to check out.
  • The transaction information is transmitted to the merchant server.
  • The web merchant forwards a digital order to the Payseal server in an encrypted format.
  • Payseal authenticates the merchant and provides a payment options and payment details screens directly on the customer's browser over a secure 128-bit SSL+ connection.
  • The customer provides his Credit Card details, which is directly sent to the payment server.
  • The Credit Card details are then forwarded to ICICI Bank for authentication. ICICI Bank then transmits the message to the Cardholders (issuing) bank for payment authorization. The issuing bank authorizes the payment and transmits the confirmation back to the payment gateway through the acquiring bank.
  • On receiving authentication and authorisation, Payseal forwards the validation of the payment instrument to the merchant server.
  • The merchant transmits the acknowledgement of the payment to the customer's browser.
The entire process integrates seamlessly with the shop and buy application of the web merchant ensuring a pleasant shopping experience for the customer. The Credit Card details of the customer remain unknown to the net merchant.

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Advantages of Payseal
With Payseal, merchants are assured of

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Easy installation, operation and management
Payseal eliminates the need for complex software, large databases, and heavy-duty processing on the merchant site. Instead, all payment operations are handled by Payseal's own 24x7 secure Payment Servers. As a result, software installation, integration and management is no longer a major hurdle for merchants and their site developers.

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Single platform for all payment options
Payseal's unified architecture can support the Internet's widest range of secure payment options.

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Adaptability to multiple platforms
The Payment Client software is available for Microsoft® Windows NT™ and leading versions of Unix.

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Optimum server utilisation on your site
The Payment Client software connects the merchant's storefront to Payseal's services. It is the only software component that needs to reside on the merchant's site server, as Payseal physically hosts the rest of the software at its own sites. This leaves the merchants' server resources free for other tasks, at the same time allows them to accept multiple modes of payment from your net customers.

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Fast, easy integration
The Payment Client offers developers and integrators of shop-and-buy applications a number of programming language interfaces, minimising the coding effort required. The Payment Client can be quickly and easily customised to facilitate integration with all major merchant storefront platforms.

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Centralised and secure data management
To protect the integrity of merchant transactions, Payseal supports the Internet's strongest security technologies. The client software encrypts transaction information using 280 bit RSA before passing it through an SSL pipe using 128-bit encryption.

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Verisign certification
The gateway server is assigned a server ID and authenticated by "Verisign", one of the leading certifying authorities for websites.

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Automatic upgrades and scalability
Businesses can automatically take advantage of new payment technologies, standards and services as they emerge, without undergoing costly and time-consuming software changes to merchant site. Businesses retain the same interface, yet are able to stay abreast of the latest technologies and offer customers the widest range of options.  

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Swift Transaction processing.
Payseal delivers a real time, highly scalable and reliable Internet payment platform that processes transactions in real time.

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FAQs on Payseal

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How does Payseal work?
In a typical retail purchase on the Internet, Payseal would work as follows :

  • The customer fills his shopping cart on a merchant website and proceeds to check out.
  • The transaction information is transmitted to the merchant server.
  • The web merchant forwards a digital order to the Payseal server in an encrypted format. Payseal authenticates the merchant & provides payment options and payment details screens directly on the customer's browser over a secure 128-bit SSL+ connection.
  • The customer provides his Credit Card details, which is directly sent to the Payseal server when he clicks "Pay"
  • The Credit Card details are then switched to ICICI Bank for authentication. ICICI Bank then transmits the message to the Cardholders' bank for payment authorization. The issuing bank authorizes the payment, provided the Card is valid and has the requisite credit limit, and transmits the confirmation back to the payment gateway through ICICI Bank.
  • On receiving the authorisation, Payseal forwards a digital receipt to the merchant server.
  • The merchant provides a confirmation of the payment to the customer's browser.

The entire process integrates seamlessly with the shop and buy application of the web merchant The merchant may then ship the goods and capture the transaction on the gateway server.

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What is an Internet merchant account?
For you to be able accept Credit Cards for payment on the Internet, you need an Internet merchant account with an acquiring bank. For Payseal, ICICI Bank would provide you a facility account to receive your Credit Card payments

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How do I get an Internet merchant account?
On completion of the sign up for the Payseal services, we would assist you in opening a bank account with ICICI Bank at any of the ICICI Bank locations across India.

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Can I share an Internet merchant account with other merchants?
No, you cannot share your account with another merchant.

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Can I use my existing ICICI Bank account?
If you have an existing current account with ICICI Bank, you may use the same account to receive payments.

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How can I receive payments from customers outside India?
Customers outside India can make payments using their International Credit Cards. Payments received from them will be credited to your account.

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Can I use the same account for International transactions?
Yes. Payments for both domestic and international transactions can be credited to the same account.

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How can I view my account activity?
Payseal provides a comprehensive browser-based merchant administration module. You will be provided password protected user level access to your account details. You will be able to generate reports that provide detailed information about all transactions processed through Payseal. You will also be able to administer your account through this interface.

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Can I continue with my current acquiring bank?
You will need to have ICICI Bank as your acquiring bank to utilise the Payseal services.

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What is required on my end to connect to the Gateway?
You will need to have your shop and buy application running on your web server. Payseal will provide a payment client software, which will be integrated with your shop and buy application. The payment client will act as an interface between your web site and the Payseal server. It is essential that you have administrative rights to your server, a Java runtime environment and the ability to install COM components.

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Is there any documentation provided to operate the system?
Payseal will provide you with detailed documentation to operate the gateway systems. This documentation will help you integrate the payment client with your shop and buy application. It will also serve the purpose of an operational manual for day-to-day operations.

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Which platform do I need to get connected to Payseal?
Payseal's payment client is available for all standard platforms including Windows NT, Unix etc

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Getting Started

 

Step 1 : Complete the Merchant Application Form
Please click here to download the Merchant Application Form, take a print-out of the same, Fill it completely, attach the documents mentioned on the form and mail it back to the attn of Manager, Merchant Acquisition Department, 1st Floor, Zenith House, Keshavrao Khade Marg, Mahalakshmi, Mumbai - 400 034.

Step 2 : Mapping of Client Requirements
Our team will understand your processes and payment requirements. map the systems and technical features. The costs are then determined on the basis of the following three parameters :

a. Profile of Goods and Services being sold by the net merchant
b. Organisation Profile
c. Estimated Revenue Projections

Step 3 : Open an Internet Merchant Account
An Internet merchant account is a current account with ICICI Bank, which enables you to receive payments towards captured Credit Card transactions processed through the gateway. We would assist you in opening an Internet merchant account with ICICI Bank

Step 4 : Technical Integration
The Integration process commences with the download of a Payseal payment client software. To enable technical integration, you need to have complete administrative access to your server systems, ability to install COM components and also a Java Runtime Environment. Our team will coordinate the complete integration process with your organisation.

Step 5 : User Acceptance Test
On completion of integration, you would complete a User Acceptance Test

Step 6 : Trial Runs
You would need to conduct trial runs after the integration process is completed, to ensure smooth operation of the systems.

Step 7 : Training
Your team would receive training on utilisation of the Merchant Administration Module, to access and process your Credit Card payments .

Step 8 : Go Live
Your site would be Payseal enabled.

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POS Terminals
ICICI Bank can help merchants accept the following Cards

Some of the leading retail segments accepting Card payments include the following :

Airlines Hotels
Auto Parts Jewellery
Bookshops Leather Goods
Car Rentals Opticians
Carpets Petrol Pumps
Departmental Stores Restaurants
Electronics Saris & Silks
Garment Stores 2 wheeler & 4 wheeler
Handicrafts Showrooms

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Product Features

  • Acceptance of
    • Credit Cards : Visa, MasterCard
    • Debit Cards : Visa Electron, Maestro
  • State of the art terminal
  • Zero Balance ICICI Bank account with cheque book
  • Direct account credits to ICICI Bank account for settlement amounts
  • New network
  • Fast transaction speeds
  • Merchant Training on Usage and Fraud prevention
  • Prompt Service
  • Access to ICICI Banks vast portfolio of finance products for your business and family needs
  • 24x 7 Merchant service desk to address queries
  • Presence in all the leading metro cities across India

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Advantages of a Merchant relationship with ICICI Bank
ICICI Bank has a huge range of Credit Cards on offer to customers. Each of these Cards come packed with several powerful benefits which attract high net worth individuals to spend and shop at premium merchant establishments like yourself. ICICI Bank has also in place the most powerful catalogue based rewards program that encourages customers to spend more and earn more. You can now tap this spends by making ICICI Bank Cardholders aware of your special offers, discount deals, promotions etc.

To understand the key benefits that each type of Card offers click the link below. Your understanding of the benefits will help you tailor make your offers to the ICICI Bank Card members resulting in higher spends for you.

Advertising Opportunities
ICICI Bank provides you advertising opportunities that's sure to give maximum mileage to your product or service.

Just carry your advertising where it can't be missed.

Credit Card Statement and Envelopes

ICICI Bank Rewards Plus Program

Direct Mailers

E-mailers, Banners and Personalised webpages

EMI offers

Merchandising opportunities

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ICICI Bank Credit Card Statement and Envelopes
Imagine a leading newspaper reserving solus space for you, running your ad, and mailing it individually to each of your prospective customers. Here's an innovative marketing idea that's sure to give maximum mileage to your product or service. Just carry your offer on the monthly statements of India's high end Credit Cards - ICICI Bank.

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Targeted Direct Mailers
You get a direct reach to your specific target group and you can communicate one on one with them. You have a captive audience who'll read and re-read your message at leisure. And since the people you are targeting are personally addressed, there's no wastage.

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EMI Opportunities
Advertise your EMI offers to ICICI Bank Credit Card customers interested in buying now and paying later in installments coupled with a fantastic finance offer. click here to know more about our EMI offers.

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Catalogue based rewards Programme
You can also widen your reach and popularise your products by participating in ICICI Bank's Xpress Rewards Programme. click here to learn more about the Xpress Rewards Programme.

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Internet Shoppers Club
We have an Internet shoppers club program reaching out to all of our online customers that you too can be a part of. Our customers visit our site to do quite a few banking activities. Your banners can reach out to them, directly and cost-effectively. You can also display your products or offers to our customers and enable immediate purchase on your own web page, which we can host and advertise on our site.

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Merchandising Offers
Advertise directly to our customers and follow up by transacting with them directly, through phone, mail or online. click here to know more about our Merchandising offers.

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Getting Started with ICICI Bank Merchant Services
9 easy steps to enable Card acceptance

 
  1. Please click here to download and print the Merchant Application Form.
  2. Complete Merchant Application and ICICI Bank account opening forms
  3. Provide supporting documents as indicated in the merchant application form
  4. Mail documents to ICICI Bank team to the attn of Manager, Merchant Acquisition Department, 1st Floor, Zenith House, Keshavrao Khade Marg, Mahalakshmi, Mumbai - 400 034.
  5. The ICICI Bank risk team verifies documents & visits Merchant establishment
  6. Install Terminal at Merchant location
  7. Train Merchant staff on terminal usage
  8. Collect EDC Acknowledgement from Merchant
  9. Go live!

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FAQs on POS

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How does a typical Card transaction work?
Click here for demo

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How do I open an ICICI Bank account?
On completion of the sign up process, we would assist you in opening a bank account with ICICI Bank at any of the ICICI Bank locations across India.

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Can I use my existing ICICI Bank account?
If you have an existing current account with ICICI Bank, you may use the same account to receive payments.

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What are the transaction charges?
There is a % fee that would be charged towards each approved transaction that would be deducted from the payment credited to your bank account. There is also a fixed monthly charge if the transaction values are below a specified threshold limit.

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How can I receive payments from customers outside India?
Customers outside India can make payments using their International Credit Cards. Payments received from them will be credited to your account.

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Can I use the same account for International transactions?
Yes. Payments for both domestic and international transactions can be credited to the same account.

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What does a merchant need to start accepting Card payments?
Starting Card acceptance at your outlet is extremely easy. You will need the following to start accepting Card payments

  • Some basic financial and business documents
  • A current account with ICICI Bank
  • A telephone line to be connected to the POS terminal

 

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What documents do I need to provide for enabling Card acceptance ?
Your business would require to provide the following documents in addition to completed and signed copies of the Merchant Application form & Acquiring Bank agreement.

Business Details ( Any 2)

  • Shops and Establishment Registration certificate (Current)
  • Sales Tax Registration certificate
  • Telephone / Electricity bill
  • Partnership agreement ( compulsory for partnerships)
  • Trade License
  • Rent / Lease agreement
  • Certificate of Incorporation

Financial ( Any 1 )

  • Bank Statement
  • Income Tax Return
  • Balance Sheet

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